Refund policy
Returns :
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, please provide us with a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 14 days after delivery
Treatment delays :
Once your return request has been received, we will process it within 4 working days.
Refunds (if applicable) :
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable) :
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: godry
gcod.fr
Exchanges (if applicable) :
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to godry
gcod.fr and send your item to: 9 rue des Hauts de l'Aubance 49610 Saint Melaine sur Aubance
Gifts :
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
Shipping :
To return your product, you must send it to the following postal address: 9 rue des Hauts de l'Aubance 49610 Saint Melaine sur Aubance
Return fees :
We only cover the return costs for items with a manufacturing defect or damaged (please detail the problem and attach photos to godry
gcod.fr when requesting a refund).
Depending on where you live, the time it takes to receive your exchanged product may vary.